Refund Policy
We hope you are happy with your digital design or download products. However, if you are not satisfied for any reason, we offer a free redesign so you can get the design you want. Please contact us within 30 days of purchase to request a renewal. Please note that we do not offer refunds for products that have already been created and designed by us.
SpiTFireFX Studios AG does not see itself obliged to subsequently change or recreate the order free of charge after the customer has agreed to complete the order. Digital designs, products or works from SpiTFireFX Studios AG are subject to the creator's copyright § 106 (UrhG) until the purchase is completed and the respective license acquired is § 31 (UrhG).
All products created are under the copyright of SpiTFireFX Studios AG until the end customer/end user completes the purchase. Any design, product or work that is used, exploited or leaked in any form before the purchase is completed will be prosecuted and blocked under Section § 202a.
Delivery Conditions
1. Duration of order processing
2. Shipping
3. Domestic and international shipping options
4. Potential service outages
Our company offers free shipping for all orders over €250.00. If you are not satisfied with your purchase, you can return it within 14 days of receipt. Please note that items must be returned unworn and in their original packaging. We will refund you the purchase price within 7 working days of receiving the returned items.
We offer international shipping to ensure our customers can be reached worldwide. However, please note that delivery times may vary depending on the country and we cannot accept any responsibility for this. However, we will do our best to ensure that your order is processed as quickly as possible.
SpiTFireFX Studios AG would like to point out that we as a company cannot accept any responsibility for negligence on the part of the shipping partner or manufacturer. We always strive to provide you with the best possible service, but we cannot accept any liability or fault in this regard. We thank you for your understanding.
